A common conflict experienced by salespeople is a dissatisfied customer who feels personally defrauded by an individual salesperson.įor example, if a car salesman sells a used car without a performance guarantee or warranty and the car breaks down on the buyer, the buyer may return to angrily confront the salesperson and demand a refund. Sales and customer service employees can experience conflict with customers on a fairly regular basis, depending on the industry.
Allow employees a voice when setting goals to increase their dedication to achieving the goals. To resolve a conflict arising from a negative performance review, work directly with the employee to create a solid, time-bound plan of action to improve her performance, and tie the completion of these goals to guaranteed incentives. Employees may argue directly with supervisors during performance reviews, creating sensitive situations that require tactful communication. No employee likes to receive a negative performance review, but giving negative feedback in a review can be unavoidable based on the employee's own actions during the review period.Įmployees may become angry over not receiving expected pay raises, promotions or other performance-related incentives, and may lash out by spreading discontent through gossip and a negative attitude at work.
To resolve this issue, a manager could sit down with the whole team and discuss the way in which job tasks are assigned, making changes as necessary to ensure that tasks are divided equitably. This employee may begin to harbor resentment against team members and managers, eventually lashing out through decreased productivity or outright verbal conflict. Discriminatory conflicts can arise from personal prejudices on the part of employees or perceptions of mistreatment of employees.Īs an example of a discrimination-related conflict, imagine a minority employee in a team setting who feels that he is consistently assigned the most menial work tasks in the group. Discrimination Issues Leading to Conflictĭiscrimination can be a source of heated conflict, potentially ending in legal trouble for a company or its owners. Managing conflict is a key management competency and all small business owners should study and practice effective conflict management skills to maintain a positive workplace environment. 4 Cultural Diversity Training & Education in the WorkplaceĬonflict is inevitable in workplace settings, and conflicts can arise between co-workers, supervisors and subordinates or between employees and external stakeholders, such as customers, suppliers and regulatory agencies.3 How Office Managers Handle Drama Queens.
1 Explanations for Bad Sales Performance.
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